Effective date: November 6, 2026.
14-day return requests
PC Outlet accepts requests for eligible change-of-mind returns within 14 calendar days after delivery. Contact pcoutlet2022@gmail.com or submit a request through Support tickets within that period. Include the order number, item and reason for return. Keep a copy of your request. A timely request remains timely while we arrange instructions.
Condition and exclusions
For a change-of-mind return, the item must be unused and complete, with its original packaging, manuals, accessories and included items. Activated or downloaded software is excluded. Custom-built orders are excluded only where that restriction was clearly disclosed before purchase. Opened or used items are still reviewed for defects, damage or an incorrect delivery; opening a package does not remove statutory rights.
Damaged, defective or incorrect items
Contact us promptly with the order number, a description and, where practical, photographs of the item and packaging. Keep the packaging while we assess shipping damage. We will explain the appropriate return, replacement, repair or refund process. We cover reasonable return shipping for goods that are damaged, defective or incorrectly supplied. The 14-day change-of-mind limit does not shorten applicable legal rights or a stated warranty.
Shipping and return authorization
For a change-of-mind return, you pay return shipping. Original delivery charges are not refunded for change of mind, except where the law requires otherwise. For a store error, damaged or defective goods, we refund the applicable original delivery charge, and in all cases any amount legally required. There is no restocking fee. Contact us for return authorization and the correct destination before shipping; our business address is not automatically a return warehouse. A missing authorization does not remove a legal right. Pack items securely and retain proof of shipment.
Refunds
We inspect returned goods and confirm the outcome. Approved refunds are issued to the original payment method promptly after inspection and within any applicable legal deadline. The payment provider may take additional time to display the credit. If an item does not meet the voluntary-return conditions, we will explain the issue and available options. We do not require store credit in place of a refund you are entitled to receive.
Cancellations and rights
Ask us promptly to cancel an order that has not shipped. We will confirm whether dispatch can be stopped. Orders that have shipped are handled under this policy. Nothing in this policy limits rights or remedies that cannot be excluded under the consumer laws applicable to your purchase. Manufacturer warranty terms do not replace those rights.
Return support
PC OUTLET SUPPLIES & SERVICES LLC
15800 PINS BLVD STE#3099, PEMBROKE PINES, FL 33027, United States
Email: sales@pcoutlet.us.com
Telephone: +1.305.944.9079
Online: Support tickets. Please do not send a return to this address without instructions.
